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Personal injury claims made simple
If you’ve been injured in an accident that wasn’t your fault, it’s natural to feel unsure about what to do next. You might be facing medical bills, time off work, pain and suffering, or uncertainty about how long your recovery will take. A personal injury claim can help you get back on your feet and ease the financial pressure.
Our team helps people every day with accident claims of all kinds. Whether you’ve had an injury at work, been involved in a car accident, or experienced harm because of unsafe conditions or treatment, we’re here to help you start a compensation claim and get the legal support you need after an accident.
What is a personal injury claim?
A personal injury claim is the legal process of seeking compensation when you’ve been hurt because of someone else’s actions or negligence. This could involve a car accident, an injury at work, a fall in a public place, or medical negligence.
Compensation can help with medical bills, loss of earnings, pain and suffering, and other costs related to your recovery. In some cases, we can also help you access interim payments while your claim is ongoing.
We’ll guide you through the claims process step by step, explain everything clearly, and give you the legal support you need after an accident.
What types of accident claims do we handle?
We deal with a wide range of compensation claims, including:
Car accident claims involving drivers, passengers, cyclists or pedestrians
Workplace accidents such as slips, trips, lifting injuries or unsafe equipment
Claims for injury in public places, including pavements, shops, and buildings
Cases involving medical negligence or dental errors
Injuries caused by faulty or dangerous products
Criminal injury claims including physical assault
Serious and fatal accidents affecting long-term health and family life
If you’re unsure whether you can make a claim, get in touch. We’ll listen, ask a few questions, and help you work out your next steps.
How long do I have to make a claim?
There is usually a time limit of three years to start a personal injury claim. This time limit often begins on the date of the accident, or from the moment you first realised your injury was connected to what happened. However, there are some important exceptions. For example, if the injured person is under 18, the time limit doesn't start until their 18th birthday, giving them until they turn 21 to make a claim. People who lack mental capacity are not usually subject to a time limit unless they regain capacity. Criminal injury claims and certain medical negligence cases may have shorter deadlines, so it’s especially important to act quickly in those situations.
Whatever your circumstances, we recommend speaking to a solicitor as soon as possible. Early advice can help protect your rights, gather evidence while it’s still fresh, and give your accident claim the best chance of success.
No win no fee explained
We understand that many people worry about legal costs. That’s why most of our personal injury claims are handled on a no win no fee basis.
This means:
There’s no cost to start your claim
You don’t pay anything if your claim is not successful
If you win, our fees are taken from your compensation, and everything is clearly explained before you decide to go ahead
A no win no fee agreement takes away the financial risk so that you can focus on recovery, not the cost of legal support.
Clear, human support from start to finish
You don’t need to understand the law or have everything ready before you speak to us. We’ll take time to understand your situation and help you figure out what to do next. From your first call through to settlement or court proceedings (if needed), we’ll be by your side.
Most claims settle without going to court. But if court proceedings are necessary, we’ll support you every step of the way and make sure you know exactly what to expect.
We're happy to talk in whatever way suits you best. That could be over the phone, by video call, at our office, or in your own home if getting out is difficult right now.
How much compensation can I get?
The amount of compensation you may receive depends on several things, including the type and severity of your injury, how it’s affected your daily life, and any financial losses you’ve had.
We’ll look at:
The pain and suffering caused by the injury
Any loss of earnings, now and in the future
Medical costs and bills related to treatment
Practical needs like travel, home care, or home adaptations
As soon as we understand the full picture, we’ll give you a realistic idea of what your claim could be worth.
Talk to us and find out how we can help you
We’d strongly encourage you to get in touch with us. You can call us on 01752 827085, email us at personalinjury@nash.co.uk or you can fill in the form below and we’ll get in touch with you.
We’ll take time to understand what’s happened, talk through your situation, and explain your options clearly.
If we think you have a case, and it’s something that you want to pursue, we’ll also explain how no win, no fee could work for you.
There’s no pressure and absolutely no obligation. Just clear advice and real support when you need it.
Call us now for a free initial consultation
Or we can call you if you would prefer us to?
We’re here when you need us
Fill in the form below and we’ll contact you to arrange your free consultation
Information about making a Personal Injury Claim
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There’s no set amount for personal injury compensation, it depends on what’s happened to you. The more serious the injury and the bigger the impact on your life, the more you’re likely to receive.
Compensation is usually made up of two parts:
Your injury – this covers the pain, suffering and how the injury has affected your day-to-day life.
Your losses – this includes things like time off work, lost income, travel costs, medical treatment, care, or help you’ve needed at home.
For example, a broken wrist that heals well might result in a few thousand pounds, but a serious head injury or long-term damage would probably be worth much more. Once we know the full picture (your injury, how it’s affected you, and your losses). we’ll be able to give you a clearer idea of the type of compensation that you could expect to receive.
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In most cases, you have 3 years to make a claim. That 3-year period usually starts from:
The day the accident happened, or
The day you first realised your injury was caused by the accident.
There are some exceptions:
Children – if the injured person is under 18, the 3 years doesn’t start until their 18th birthday.
Mental capacity – if someone lacks the mental ability to make a claim themselves, there’s usually no time limit until (or unless) they recover.
Criminal injuries – these have a shorter time limit (usually 2 years), and go through a different process.
However, it’s always best to get legal advice as soon as possible, so evidence can be gathered while everything is still fresh.
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Most people don’t want to go to court, and the good news is, most personal injury claims are settled without a court hearing.
That means your solicitor will usually be able to negotiate a fair settlement with the other side, and you won’t need to appear in court at all. If the other side accepts responsibility and offers a reasonable amount, the case can be wrapped up quite quickly.
Sometimes, if the other side denies responsibility or refuses to offer fair compensation, going to court may be needed. But even then, it’s often just a paperwork process, not a full hearing. If a court hearing is needed, we’ll be there to guide you and support you through every step.
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Most personal injury claims are made using a No Win, No Fee agreement. That means:
You don’t pay anything upfront.
If your claim isn’t successful, you won’t have to pay for the legal work.
If your claim is successful, your solicitor will take a small percentage of your compensation (called a “success fee”).
This is all explained clearly at the beginning, so you’ll never be surprised by any of the costs. In most cases, people are happy to go ahead once they understand how the process works and that there’s very little risk.
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Essentially, the more evidence you can provide, the stronger your claim will be. Don’t worry if you don’t have everything though. We will help gather anything you’re missing. But here are the kinds of things that help:
Photos – of your injury, the place where it happened, and anything that caused it (like a wet floor or damaged pavement).
Witness details – the contact details of anyone who saw the accident happen.
Medical records – showing the treatment you’ve had or need. We can usually get these from your doctor.
Accident reports – for example, if it happened at work, in a shop, or on the road.
Proof of costs – things like receipts for medication, travel costs to hospital, or lost earnings from being off work.
If you’re unsure what you need or where to start, that’s absolutely fine. The first step is simply talking to a us as we will be able to guide you from there.
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Yes, you can. If you’re not happy with how your current lawyers are handling your personal injury claim, you’re entitled to switch to a different firm. It’s more common than people realise, and we’ll make the process as straightforward as possible.
We’ll start by talking with you about what’s happened so far and why you’re thinking about changing. If you decide to move your case to us, we’ll handle everything, including contacting your current lawyers and arranging the transfer of your file.
You won’t need to repeat everything or start from scratch, and we’ll get up to speed quickly so your claim keeps moving. If your case is suitable for a no win no fee agreement, we’ll explain that too.
We’ve supported many clients in this situation. People often tell us how much they appreciate the way we treat them, the level of service they receive, and the work we put into improving their case. In many situations, we’ve also been able to help secure a substantially better compensation payout than they were previously expecting.
“Mike Shiers and his team have been incredible. After suffering an injury to my knee and wrist caused by a 3rd party, I was put in touch with Mike from Nash & Co. I have to say, he and his team have been nothing short of incredible from start to finish. All fees were explained clearly and transparently from the start… Not once did Mike take his foot off the pedal, and I have to say, I feel that I received excellent value for money.”
Matt, 5* Google Review
Client Story - Helen
Helen was the passenger on a motorbike when she was involved in a horrendous accident, suffering life-changing injuries. She came to our Personal Injury team looking for help to claim compensation for the injuries she sustained. We were able to secure a very substantial compensation package for her, which has allowed her to put in place a thorough recovery plan, and is now leading a very fulfilling life.
call Call us on 01752 827085 for a chat and to arrange a free,
no-obligation consultation
Frequently asked questions
We address the most commonly asked questions about personal injury claims and compensation. Whether you've been injured in a car accident, workplace incident, or any other unfortunate situation, this video playlist is here to provide you with the essential information you need.
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Yes, you still can. If you were partly responsible for the accident, it’s called “contributory negligence.” You may still receive compensation, although the amount could be reduced. We’ll talk you through this if it applies to your case.
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A no win no fee agreement means you don’t pay anything upfront, and you won’t pay legal fees if your claim is unsuccessful. If your claim succeeds, our fee is taken as a percentage of your compensation. Everything will be explained clearly before you decide to go ahead.
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Some claims settle within a few months. Others, especially those involving serious injuries or disputed responsibility, can take longer. We’ll keep things moving and support you throughout. In some cases, you may be able to access interim payments while your claim is ongoing.
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We help with a wide range of personal injury claims, including car accident claims, injuries at work, slips and falls in public places, medical negligence, defective products, criminal injuries and more. If you’re unsure whether your situation qualifies, just ask.
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Just get in touch for a free, no-pressure conversation. We’ll talk about what happened, explain the claims process, and let you know whether you have a valid claim. There’s no obligation to go ahead, just clear advice and real support.
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If you’re able to, try to collect as much information as possible. Take photos of the scene, your injuries, and anything that may have contributed to the accident, such as a wet floor or damaged equipment. Get the names and contact details of any witnesses, and make sure the incident is reported. This might be in a workplace accident book, to the police, or to the business where it happened. But don’t worry if you didn’t do all of this. We can still help, and early legal advice can make a big difference.
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Yes, you can. While medical evidence is important, it doesn't always need to come from a hospital visit on the same day as the accident. Many people don’t realise how serious their injury is until a few days later. If you have seen your GP or another healthcare professional since then, that can still support your case. We’ll help gather what’s needed and guide you through the next steps.
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You may still be able to claim compensation. In some cases, responsibility is shared between people involved. This is called contributory negligence. Even if you were partly at fault, you could still receive compensation, although the amount may be reduced. We’ll explain how this works and let you know what your options are.
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If your injury happened at work, it’s understandable to be concerned about your employer's reaction. But the law protects you. Employers are not allowed to dismiss or treat you unfairly for making a claim. In most cases, the claim is handled through your employer’s insurance, not paid out of their own pocket. We’ll handle everything professionally and with care.
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This depends on the complexity of your situation. Some straightforward cases can be settled in a few months. More serious injuries often take longer, especially if we need to understand the long-term impact before agreeing a final settlement. In some cases, we can request interim payments to help cover your needs while the claim is still ongoing.
What our clients say
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![5 star Google rating leading-Plymouth-solicitor]()
I used Nash & Co to make a personal injury claim after an accident. I was informed of the progress at every step and felt that the service I was receiving was both personal and professional.
5* Google review
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Mike Shiers has been absolutely outstanding helping me to navigate through a legal claim which had been submitted by my wife before she had passed away. The case has now been brought to a satisfactory conclusion.
5* Google Review
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![5 star Google rating leading Plymouth solicitor]()
Mike Shiers and his team have been incredible. After suffering an injury to my knee and wrist caused by a 3rd party, I was put in touch with Mike from Nash & Co. I have to say, he and his team have been nothing short of incredible from start to finish.
5* Google review
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![5 star Google rating leading Plymouth solicitor]()
Had Marie dealing with a case for me after an accident and I could not fault the service I received along the way. Clear communication throughout and outstanding effort to get me the best end result but also making sure I received the medical treatment I required along the way. Would recommend them to everybody.
5* Google review
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![5 star Google rating leading Plymouth solicitor]()
I had the pleasure of using Nash and co recently. My dealings with Mike and the team were always professional and friendly. What set them apart though was their attention to detail and genuine care for their clients. They were really invested in getting the best outcome for their client. I wouldn’t hesitate to use them again in the future.
5* Google review
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![5 star Google rating leading Plymouth solicitor]()
I have recently used the services of Nash and Co and found Mrs M Oxland to be very efficient and communicative. She kept me appraised of all developments throughout the process. I would definitely recommend her.
5* Google review
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Meet the Personal Injury team
Get in touch
Fill out the form below and let us know whether you would like us to call you, or email you. One of our Personal Injury team will be in touch as soon as we can.
If your enquiry is urgent then please call us on 01752 827085.
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