Complaints Procedure

Nash & Co Solicitors LLP is committed to providing high quality legal advice and client care.  However, if you are unhappy about any aspect of the service you have received or about our charges please contact our complaints and Managing Partner, Jon Loney on 01752 827080 or by email at [email protected]

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage.

The Complaints procedure is part of our Terms of Business. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about how you’ve been treated or the work we have done for you.

You can raise your concerns with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint, and
  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details


Call: 0300 555 0333 between 9am to 5pm.

Email: [email protected]

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

Please note that certain businesses, charities and trusts are not eligible to use the Legal Ombudsman service.  Businesses with more than 10 employees OR having an annual turnover or balance sheet of €2 million or more, charities and clubs and other unincorporated organisations with a net annual turnover of £1 million or more, and trustees where the trust asset value is £1 million or more cannot use the service.